with a “Yes, I can!” attitude
who is motivated by individual and team achievement
With passion for quality and committed to your work
Who works well in a dynamic, fast paced environment
With excellent communication and interpersonal skills
Performing level 2 support, dealing with incidents and requests from our customers
Analyzing tickets and troubleshooting with internal teams (QA / DEV) to be able to provide a workaround or solution
Providing relevant, high quality and timely communication to the customer
Support QA test campaigns for our solutions
You are perfect bilingual French and Dutch with good knowledge of English
You have enough technologic knowledge (Microsoft systems) or functional awareness to recognize situations and provide a solution or re-direct these to correct persons within Connective.
You are more a generalist instead of a specialist
You have prior support / helpdesk experience