We are looking for a Support Engineer to join our team:   with a “Yes, I can!” attitude   who is motivated by individual and team achievement   With passion for quality and committed to your work   Who works well in a dynamic, fast paced environment   With excellent communication and interpersonal skills As Support Engineer, your daily activities will be consisting out of   Performing level 2 support, dealing with incidents and requests from our customers   Analyzing tickets and troubleshooting with internal teams (QA / DEV) to be able to provide a workaround or solution   Providing relevant, high quality and timely communication to the customer   Support QA test campaigns for our solutions Experience   You are perfect bilingual French and Dutch with good knowledge of English   You have enough technologic knowledge (Microsoft systems) or functional awareness to recognize situations and provide a solution or re-direct these to correct persons within Connective.   You are more a generalist instead of a specialist   You have prior support / helpdesk experience Nice to have   Notion of Java and/or .Net   Experience in User Acceptance Testing   Basic PKI knowledge can aid you in our support needs   Basic ITIL knowledge will allow you to quickly get up to speed with internal processes Our proposal    The job includes a nice company car & fuel card    100% company paid hospitalization insurance and an interesting group insurance    Meal vouchers    Phone subscription to call and sms carefree including 10 GB of data    13th month    6 additional holidays on top of legal vacation