Support Engineer
We are looking for a Support Engineer to join our team:
with a “Yes, I can!” attitude
who is motivated by individual and team achievement
With passion for quality and committed to your work
Who works well in a dynamic, fast paced environment
With excellent communication and interpersonal skills
As Support Engineer, your daily activities will be consisting out of
Performing level 2 support, dealing with incidents and requests from our customers
Analyzing tickets and troubleshooting with internal teams (QA / DEV) to be able to provide a workaround or solution
Providing relevant, high quality and timely communication to the customer
Support QA test campaigns for our solutions
Experience
You are perfect bilingual French and Dutch with good knowledge of English
You have enough technologic knowledge (Microsoft systems) or functional
awareness to recognize situations and provide a solution or re-direct
these to correct persons within Connective.
You are more a generalist instead of a specialist
You have prior support / helpdesk experience
Nice to have
Notion of Java and/or .Net
Experience in User Acceptance Testing
Basic PKI knowledge can aid you in our support needs
Basic ITIL knowledge will allow you to quickly get up to speed with internal processes
Our proposal
The job includes a nice company car & fuel card
100% company paid hospitalization insurance and an interesting group insurance
Meal vouchers
Phone subscription to call and sms carefree including 10 GB of data
13th month
6 additional holidays on top of legal vacation